To know the mission statement of the health care facility and the type of services that
To be treated with dignity and respect, consistent with professional standards for all patients, regardless of the manner of payment, race, sex, nationality, religion, culture, disability, or any other
To be treated to the highest professional standards by appropriately licensed , qualified, and experienced Practi- tioners in a properly licensed and approved
To receive care that is considerate and respectful of the patients’ personal values and
To receive health care on the basis of clinical
To receive emergency medical care and treatment easily and
To be referred to a Specialist/Consultant for special care when there is a clinical
To receive a detailed explanation of their condition, care, treatment, and aftercare, in terms that are free from profes- sional jargon in order that the patient can fully
To access their medical record and medical
To seek a second opinion without fear of compromise to his or her care within or outside the
To receive privacy during examination, procedures, clinical care/treatment; and they have the right to know who is in attendance and the purpose of those in
To receive informed consent for treatment, procedures, and interventions, as per HAAD Consent Policy (Reference PPR/HCP/P0003/07).
To receive verbal and written information about any proposed treatment and to be told if there are any alternatives available.
To have all clinical and pharmaceutical records kept fully updated and relevant, information fully documented, and personal details and records kept fully confidential and protected from loss and/or
To receive information on admission regarding the health care facility’s regulations and relevant
To reasonable safety in relation to the health care facility environment and
To receive freedom to choose the pharmaceutical care
To receive relevant, current, and understandable information concerning their drugs and
To take decisions about their drugs and treatment
To discuss and request information related to their specific drug therapy, possible adverse side effects, and drug interactions.
To have drug therapy monitored for safety and efficacy and reasonable efforts made to detect and prevent allergies, adverse reactions, or
To monitor the patient compliance and proper drug use and institute remedial interventions when
To be provided with Arabic/English interpreter services; all other language barriers will be accommodated based upon availability of translation
To have any complaint that they may make acknowledged and fully
To be protected from physical assault during their visit/stay in the health care
To have appropriate protection if they are children, disabled, elderly, or
To expect care at the end of their lives which is respectful and
To be informed regarding any uncovered costs and expenses prior to making decisions regarding their
To receive treatment in an emergency situation regardless of the status of their Insurance
To receive information on how to make a complaint to the health care facility if unhappy about the lack of access to their rights, medical examination or treatment, behavior of the staff or health care facility safety
To be informed of all aftercare/discharge instructions.
Your responsibilities are to:
Bring a valid ID, medical, and insurance cards every time you visit the
Follow the rules and regulations of the
Follow the treatment plan as outlined by the health care
Ask any questions if they are not clear about any aspect of the health care
Consider the rights and responsibilities of other patients and health care
Show respect and courtesy to the
Avoid using abusive language and/or display unsocial behavior to other patients, visitors, or
Show consideration for other patients’
Use the emergency services only for very urgent problems or when you are unable to use other health ser-
Give accurate information about your personal details and past medical history, including current treat- ments, medications, history of allergic reaction to any
Safeguard any belonging which you decide to keep in your possession during your visit/stay in the
Inform the medical staff if you have any special requirement for discharge and be prepared to go home/other facility once medically discharged from the
Bear the consequences of your own actions if you decide not to follow the health care provider’s instruc- tions and/or treatment plan and
Keep your appointments and inform the Clinic in advance if you are unable to attend so that the appoint- ment may be used by someone else in
Be accountable for the payment of the services provided by the facility when
Respect clinic/hospital property and the rules about visiting
Respect our staff. Any verbal or physical abuse from any one in the unit will be reported as incidence of harassment and police will be requested if violence
Keep children under your supervision and control at all times, and prevent them from disturbing other patients.
Not use mobile phones in patient care If you do use them in other areas use them in a manner that is least likely to disturb other patients or visitors to the hospital.
Ensure that you keep our clinic clean and clear of
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